Trust & Safety

Last updated: 16 June 2026

We're asking you to trust us with something that matters: a daily check on someone you love. This page explains exactly how OkElder works, what happens when a call is missed, and the limits of what we can do — so there are no surprises.

What happens every day

At your chosen time, we call your parent's existing phone.
They confirm they're well by saying “yes” or pressing 1. They can press 0 to ask you to call them.
If they answer and confirm, your status page shows a ✅ and you hear nothing from us. No news is good news.

What happens if they don't answer

We wait about 15 minutes and call a second time.
If they miss that second call too, we send you an SMS alert so you can check on them.

We only alert you after two missed attempts. This is deliberate — a single unanswered ring (in the shower, out for a walk, phone on silent) shouldn't trigger a false alarm and worry you for no reason.

What an alert means — and what it doesn't

An alert means: your parent did not pick up two calls.

It does not mean we know they are unwell, or where they are, or that anything is wrong. We can't see them. The most common reasons for a missed call are completely ordinary. The alert is a prompt for you to check in — it is not a diagnosis and not a dispatch of help.

What we are not

We want to be very clear, because the difference matters in an emergency:

We are not monitored 24/7. We make one scheduled call a day plus one retry.
We are not a medical alert device. We don't detect falls, call an ambulance, or contact 995.
We are not a replacement for a proper medical alert system if your parent is at real medical risk.

In a medical emergency, call 995. Don't wait for an OkElder alert.

How we protect their data

We confirm your parent's consent by phone before any daily calls begin. If they say no, we don't start.
We store only the outcome of each call (answered / missed / asked for help) — never a recording of the conversation.
We don't sell data or use it for advertising.
You or your parent can ask to see, correct, or delete the data, or stop the service, at any time. See our Privacy Policy.

Questions or concerns

We'd genuinely rather you ask than assume. support@okelder.com

OkElder is a daily wellness check-in service, not a medical emergency response system. It is not monitored 24/7. In a medical emergency, call 995 immediately.