OkElder Terms of Service
Last updated: 16 June 2026
By using OkElder, you (“you”, the family contact) agree to these terms. Please read section 3 carefully — it explains what OkElder is and, just as importantly, what it is not.
1. The service
OkElder places one automated check-in call per day to a senior you nominate, at a time you choose. The senior confirms they are well by speaking or pressing a key. If they do not answer, we call again after about 15 minutes. If they miss two consecutive attempts, or ask for help, we send you an SMS alert. You can view recent call outcomes on a private status page.
2. Eligibility and consent
- You must be 18 or older and authorised to arrange this service for the senior.
- Before daily calls begin, we call the senior once to confirm they consent. If they decline or cannot confirm, the service does not start.
- You confirm that the phone number you provide for the senior is correct and belongs to them.
3. What OkElder is NOT — please read
OkElder is not a medical alert service, an emergency response service, or a monitoring service.
- We are not monitored 24 hours a day. We place one scheduled call per day and a single retry. We do not watch over the senior at other times.
- An OkElder alert tells you a call was missed — it does not mean we know the senior's condition, location, or whether they are safe. A missed call can have ordinary causes (asleep, out, phone off, poor reception).
- We cannot guarantee that calls connect, that speech is recognised correctly, or that alerts arrive, as these depend on telephone networks, third-party providers, and the senior's phone.
- OkElder is not a substitute for a medical alert device, professional care, or your own contact with the senior.
If you believe there is a medical emergency, call 995 immediately. Do not wait for or rely on an OkElder alert.
4. Your responsibilities
You agree to:
- Keep the senior's phone number and call preferences up to date
- Respond to alerts yourself — we notify you, but we do not contact emergency services on your behalf
- Make your own arrangements for the senior's safety and care; OkElder is one small reassurance layer, not a safety net
5. Free trial, fees and cancellation
- New accounts include a 30-day free trial. We will not charge you during the trial.
- After the trial, the service is $20 per month, billed in advance via Stripe, until you cancel.
- You may cancel anytime, including during the trial. Cancelling during the trial means no charge. Cancelling after means the service continues until the end of the paid period and is not renewed.
- We do not provide pro-rated refunds for partial months unless required by law.
6. Limitation of liability
To the maximum extent permitted by Singapore law:
- OkElder is provided “as is.” We make no guarantee that the service will be uninterrupted, timely, or error-free.
- We are not liable for any harm, loss, or injury arising from a missed call, a delayed or undelivered alert, a misrecognised response, or any reliance on OkElder as a safety or emergency service — because, as stated in section 3, it is not one.
- Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by our negligence to the extent the law does not permit its exclusion.
- Where liability cannot be excluded, it is limited to the amount you paid us in the 12 months before the relevant event.
This section allocates real risk. It is exactly the part a Singapore lawyer should review against the Unfair Contract Terms Act and consumer protection law before you rely on it.
7. Suspension and termination
We may suspend or end the service if a phone number is invalid, payment fails, the senior withdraws consent, or the service is misused. We will tell you if we do.
8. Changes
We may update these terms. Material changes will be notified to you by email or SMS before they take effect.
9. Governing law
These terms are governed by the laws of Singapore, and disputes are subject to the exclusive jurisdiction of the Singapore courts.